1. REFUND & RETURNS POLICY

(Trocas e Reembolsos)

Refund and Returns Policy

At Jersey Zone, customer satisfaction is our priority.

If you are not fully satisfied with your purchase, you may request a return or refund within 28 days after delivery.

Eligibility for Returns

To qualify for a return:

• Item must be unused and in original condition
• Product must be returned in original packaging
• Proof of purchase is required
• Customized items may not be eligible for return unless defective

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact our support team immediately.

We may request:

• Order number
• Photos of the item
• Description of the issue

Refund Process

After receiving and inspecting the returned item:

• Refund approval will be confirmed via email
• Approved refunds are processed within 7 business days
• Refunds are sent back to the original payment method

Non-Refundable Situations

Refunds may not apply for:

• Personalized/customized products
• Incorrect size selection by customer
• Normal wear or misuse
• Requests outside return period

For assistance contact:
contact@jerseyzonestore.com